Overview
When a test fails on the initial step of launching a URL, especially an internal or private application URL, it often indicates a connectivity issue between the testing environment and the application server. This can happen when using a tunnel connection if the target URL is not properly configured to be accessible through that tunnel.
How It Works
To resolve URL launch failures related to tunnel connections, you will need to coordinate with your internal Network or IT team, as they manage your organization's network, firewall, and tunnel configurations. Follow these steps:
- Contact your internal Network team and provide them with the URL that is failing to launch.
- Request that they confirm the tunnel server can successfully reach the application URL.
- Ask them to ensure the URL is whitelisted or allowed within the tunnel configuration and any associated firewalls.
- As a verification step, they can try opening the URL directly from a browser on the tunnel server machine.
- If any changes are made to the whitelist or configuration, the tunnel services may need to be restarted.
- Once your Network team confirms that the URL is accessible from the tunnel server, rerun your test.
Limitations
Our support team cannot directly resolve this issue, as it requires access to and modification of your internal network, firewall, and tunnel server settings. These configurations are managed and secured by your own organization's Network or IT department.
Related Info
If the issue persists after your Network team has confirmed the URL is whitelisted and accessible from the tunnel server, please share the latest test execution details with our support team for further investigation.